Terms of Service - Lily Jewelry UK

1. Introduction & Acceptance of Terms

Welcome to Lily Jewelry UK (lilyjewelryuk.xyz). These Terms of Service (“Terms”) govern your access to and use of our website, services, content, and the purchase of any products listed on our platform.

By accessing, browsing, or using lilyjewelryuk.xyz, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Disclosure Policy. If you do not agree to these Terms, please do not use our website or services.

2. Eligibility & Account Responsibilities

Age Requirement: You must be at least 18 years old or the age of legal majority in your jurisdiction to place orders or make binding agreements on this website.
Account Security: If you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or security breach.

3. Product Information, Hallmarks & Provenance

Authentication & Hallmarking: Lily Jewelry UK profiles each item’s hallmark, purity, and provenance prior to listing. We make every reasonable effort to ensure descriptions, assay marks, eras, and historical details are accurate.
Vintage & Heritage Nature: Many items in our collection are antique, vintage, or pre-owned heritage pieces. Minor signs of age, natural patina, and historic wear are inherent to such items and do not constitute defects.
Pricing & Availability: All prices are displayed in British Pounds (GBP / £) unless specified otherwise. We reserve the right to correct typographical errors, inaccuracies, or omissions, and to change or update product information or cancel orders if any information is inaccurate at any time without prior notice.

4. Orders, Payments & Transactions

Order Acceptance: Receiving an order confirmation email does not signify our final acceptance of your order. We reserve the right to accept, limit, or decline your order for reasons including inventory unavailability, suspected fraud, or pricing errors.
Payment Methods: Payments must be completed through our authorized and secure payment gateways. You agree to provide valid, complete, and accurate billing information.
Taxes & Customs: For orders placed outside the United Kingdom, customers are solely responsible for any applicable local customs duties, import tariffs, or value-added taxes (VAT) levied by their local authorities.

5. Shipping, Delivery & Risk of Loss

Insured Shipping: Due to the high value of fine and heritage jewelry, items are dispatched via fully insured and tracked courier services requiring a signature upon delivery.
Dispatch Times: Delivery estimates are provided for guidance only. Lily Jewelry UK is not liable for shipping delays caused by courier logistics, customs clearance, or force majeure events.
Risk of Loss: The risk of loss and title for ordered items pass to you upon successful delivery to the shipping address provided at checkout.

6. Returns, Refunds & Cancellations

Return Window: Eligible returns must be requested within 14 calendar days of receiving your order.
Condition of Returned Items: Items must be returned in their original, unworn, and unaltered condition, accompanied by all original documentation (including hallmark profiles, authenticity certificates, and luxury packaging).
Bespoke & Sized Pieces: Customized, resized, or specially commissioned items may be excluded from standard return policies, except in cases of proven damage or material discrepancy.
Return Shipping: Return shipping with full insurance and tracking is the responsibility of the buyer unless the return is due to an error on our part.

7. Intellectual Property Rights

All content published on lilyjewelryuk.xyz—including but not limited to text, logos, graphics, product photography, hallmark guides, curation notes, and software code—is the proprietary intellectual property of Lily Jewelry UK and is protected by UK and international copyright and trademark laws. Unauthorized reproduction, scraping, or redistribution is strictly prohibited without prior written consent.

8. Prohibited Conduct

When using lilyjewelryuk.xyz, you agree not to:

Use the site for any unlawful purpose or to solicit others to perform illegal acts.
Transmit any viruses, malicious code, or automated data harvesting tools (bots, scrapers).
Attempt to gain unauthorized access to our servers, user accounts, or connected databases.
Post defamatory, fraudulent, harassing, or misleading content.

9. Limitation of Liability & Disclaimers

“As-Is” Basis: Our website and products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, beyond the authenticity representations stated in our hallmark verification guarantee.
Limitation: To the maximum extent permitted by applicable law, Lily Jewelry UK shall not be liable for indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our platform or purchased goods.

10. Governing Law & Jurisdiction

These Terms of Service and any separate agreements related to our services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any questions regarding these Terms of Service, please contact our team:

Website: lilyjewelryuk.xyz
Email: [email protected] / [email protected]